Tracklet. Support
We are here to help! Thank you for using Tracklet. If you are experiencing issues, have a feature request, or just want to share feedback, we'd love to hear from you.
1. Contact Us Directly
The fastest way to reach our support team is via email. Please include your device model and iOS version to help us resolve your issue faster.
Customer Support Email: official@teyrallc.com
Response Time: We aim to reply to all inquiries within 24-48 hours.
2. Frequently Asked Questions (FAQ)
Q: Why does Tracklet. need my location? A: We use precise location data to provide [insert feature, e.g., accurate trip tracking / location-based tagging] within the app. You can manage these permissions anytime in your iPhone settings.
Q: How is my financial and personal data handled? A: Your privacy is our priority. Financial info and personal content (such as photos or messages) are used solely to provide the app's core functionalities and product personalization. We do not sell your personal data. For more details, please review our [Privacy Policy].
Q: How do I delete my account or data? A: If you wish to delete your account and all associated data, you can do so within the App Settings by selecting "Delete Account," or by emailing us directly at official@teyrallc.com with the subject line "Data Deletion Request."
3. Troubleshooting
If the app is crashing or not behaving as expected, please try the following steps:
Update the App: Check the App Store to ensure you are on the latest version of Tracklet.
Restart the App: Force close the app and reopen it.
Check Permissions: Go to iOS Settings > Tracklet. and ensure all necessary permissions (Location, Photos, etc.) are enabled.